Shipping policy

Shipping and Returns Policy

Returns & Exchanges:

At Swykton, we do our very best to make our product descriptions as detailed as possible, so that there are no surprises when you receive your products. We want our customers to know exactly what they are ordering.

Order cancellation policy:

We pride ourselves on our ability to process every order placed on our site quickly. Most orders are processed within 24-48 hours. If you wish to cancel your order for any reason, please email us at contact@swykton.com as soon as possible.

The vast majority of in-stock items are processed and/or dispatched within 12 hours, so it is essential that you contact us within this window, so that we can attempt to cancel your order before it is processed and/or dispatched.

No cancellation request can be accepted once your order has already been processed.

Incorrect address:

It is your responsibility to check that your address is correct and to contact us very quickly to let us know of any change. A change can only be made if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information. Nor are we responsible for orders that are refused or undeliverable (inaccessible addresses, incomplete addresses, etc.).

In such cases, parcels may be returned to us, but not always.

If your order is returned to sender, we will offer you either a refund of your order less the shipping costs, or a resend of your parcel, whichever you prefer.

You will not be eligible for a resend or a refund of your order until your parcel has been returned to and received by us.

Returns policy:

We accept returns* for any reason! Whether you are unhappy with your purchase or have simply changed your mind. Our returns policy is 14 days from the moment you receive your products. If for any reason you are not satisfied, simply complete this returns form. Sign it, then send it with your parcel to the address we will give you when you contact our support team.