Refund policy

We operate a 14-day returns policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it in: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at contact@swykton.com. Please note that returns must be sent to the address provided by email.

If your return is accepted, we will send you a return shipping label, together with instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions about returns at contact@swykton.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged or if you have received the wrong item, so that we can assess the issue and put it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers or plants), bespoke products (for example special orders or personalised items) and personal care goods (for example beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new item.

14-day cooling-off period in the United Kingdom
Notwithstanding the above, if the goods are shipped to the United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without giving a justification. As above, your item must be in the same condition that you received it in: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 working days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 14 working days have passed since your return was approved, please contact us at contact@swykton.com